Products purchased during B2G1 are NOT ELIGIBLE for returns or exchanges. They can only be replaced if there are any manufacturing defects.

We gladly accept exchanges or replacements of ONLY unused merchandise within 24–48 hours from the date of delivery.

Please note that all products must have their original tags, dust bags, and packaging boxes intact. All items should be unused and in brand-new condition.

GIFT BOX & orders with FREE gifts are not eligible for returns or exchanges, as these are considered final sale items.

If the product received is either damaged or has a manufacturing defect, contact Customer Service at customercare.eliteone@gmail.com or WhatsApp +91 72028 28837 within 24–48 hours of delivery.

The pick-up and delivery of the products will be taken care of by Eliteone Enterprise.

For returns of Cash on Delivery (COD) orders, a Razorpay link will be sent to the registered mobile number.