FAQ
How often is the website updated with new products?
To keep updated about new collections and re-stocks, subscribe on our website for regular email updates.
Will an item be restocked?
If the item you’re looking for is out of stock, For further assistance, please WhatsApp : + 91 72028 28837 our customer service. Our products are restocked regularly, but some of our products are exclusive and subject to limited stock availability.
Does EliteOne provide a customisation service?
EliteOne currently does not provide customisation service yet, for any changes in the services available, subscribe to us on our website for regular email updates.
How do I take care of my EliteOne products?
To keep your cotton storage and organiser solutions to clean, wipe them with a soft dry cloth. When they are not in use, store them in a protective dust bag provided with the purchase in a clean, cool and dry place. All our materials are carefully crafted and sourced for their unique qualities. Any incidental marks, tonal changes and/or textural variances are part of the material’s natural characteristic and should not be considered as imperfections.
How will I know if my order is placed?
Orders are confirmed once payment has been successfully completed. You will receive a confirmation email from EliteOne within 15 minutes to inform you that your order has been received. (Do ensure to check for the confirmation email that may have been directed to your junk folder).
I did not receive my Order Confirmation email after placing the order, what should I do?
When I place an item in my shopping storage bags, is the item placed under my reservation?
Placing an item in your shopping bag does not guarantee that the item is reserved for you. If the product is no longer available, our website will alert you that the product is out of stock. Your order will only be confirmed after payment has been made.
What are the shipping charges?
Shipping? On us! Just sit back and relax.
How do I check my order status?
Please go to Track My Order. You should be able to track the status of your shipment using your Order Number or Tracking ID provided to you after check out. For further assistance.
Can I cancel my order?
Please contact us immediately via e-mail customercare.eliteone@gmail.com our customer service. If you contact us within 30 minutes of placing your order we can cancel the order. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours
My order status is showing as cancelled and payment has been made, what should I do?
Kindly contact our Customer Care at customercare.eliteone@gmail.com our customer service. with the Order Number, Name and Email address for assistance.
I received a damaged item, what should I do?
Please contact our Customer Care at customercare.eliteone@gmail.com Our customer service immediately with the following information:
- Your order number
- Images of the item(s) showing the overview and a close up of the issues.
- Description of the issues
Please do not dispose/throw away the item(s) as it may need to be returned to EliteOne. Our Customer Care team will get in touch with you to assist you on your concern.
What are the Terms and Conditions for Returns and Refunds?
Products purchased during B2G are NOT ELIGIBLE for returns or exchanges. They can only be replaced if there are any manufacturing defects within 7 days.
We gladly accept returns, exchanges, or replacements of ONLY unused merchandise within 7 days from the date of delivery.
Please note that all products must have their original tags, dust bags, and packaging boxes intact. All items should be unused and in brand-new condition.
GIFT BOX is not eligible for returns or exchanges as it is considered a final sale item.
Orders with FREE Gifts are not eligible for returns or exchanges as they are considered final sale items.
If the product received is either damaged or has a manufacturing defect, contact Customer Service at customercare.eliteone@gmail.com within 48 hours of delivery.
The pick-up and delivery of the products will be taken care of by EliteOne / EliteOne Enterprise.
How do I return a product?
Changed your mind? No worries. You can submit a return request within 7 days of receiving your bag, and we’ll happily process it. (But we’d love it if you ordered again – just saying!)
Can I return a bag after trying it on?
We do not offer a try-on option. However, if you are not satisfied with the product, you can return it within 7 days. Please ensure the bag is unused, has its original tags attached and is in its original condition.
How do I exchange for a different bag?
Simply let us know, and we’ll swap it for a different style or color within 7 days!!
How long does it take to process a return or refund?
Once you’ve placed your return request, we’ll arrange a pick-up within 24–48 hours. After we receive and inspect the bag, your refund will be processed within 7 business days.
How do I get a refund if I paid via COD?
We will send you a Razorpay link via SMS. Simply click the link and provide your bank details for a smooth and hassle-free refund process
How do I check on my return status?
To check on your return status, Please put in a return request using your Order Number or Phone No/Email. For further assistance, our customer service.
When will I receive the refund of my return?
- The refund process would take 3-7 working days.
- After your return request is approved, it takes up to 48-72 hours for us to arrange your return pick up.
- Once picked up, we will initiate your refund within next 48-72 hours and your refund will reflect in your original or chosen method of payment by obtaining return authorization via phone or email.
- We request you to be patient while we work to process your return request. Thank you.
What forms of payment can I use?
The following modes of payments are available for any purchase on the EliteOne website
- Domestic credit and debit cards issued by banks and institutions that are part of the Visa & MasterCard Network.
- Net Banking/Direct Debit payments from select banks in India.
- Cash on delivery (COD)
- Paytm Payment Gateway
A full list is available at the time of Check Out and prior to making payments for purchases. In case of COD, payments for purchases will be confirmed via call or SMS.
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard, you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction.
My payment was declined, what should I do?
If your payment has been declined, do kindly place a new order. We will not be able to reinstate an order once the payment has been declined.
On occasions, the financial institution may have declined your payment, do contact your bank directly to verify. Alternatively, you may try paying with another card.
If similar issues still persist after you have tried on the above suggestions, our customer service for further assistance.
Will EliteOne store my payment information?
Eliteone does not store any customer’s credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to our payment gateway providers.
What are the available delivery options and rates?
We currently offer a standard express delivery option with order tracking services.
*Please note that delivery may take longer during sale events or external circumstances like government restrictions during COVID19.
I have yet to receive my package, what should I do?
Is there a guaranteed date which I can receive my order on time?
How is a failed delivery processed?
Most of our delivery agents will make three attempts to deliver a parcel and they may require a signature upon delivery of the parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required.
The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. If the recipient failed to receive the package after the delivery agent’s delivery attempt(s), the package will be returned to us.
Where does EliteOne ship to?
EliteOne ships PAN India. *All orders purchased from Glamit are shipped from our own or third-party ware houses/stores/offices.
There’s a missing item in my order, what should I do?
In Case Of Missing Items:
We prioritize ensuring your order reaches you in perfect condition. If however, an item is found missing from your package, we’re here to assist you. To process your claim for a refund or replacement, please follow these steps:
1) Inform us about the missing item within 48 hours of receiving your package.
2) Share clear unboxing video showcasing the condition of the package upon arrival, including the opening process and contents received.
This video will help us investigate and resolve the issue swiftly. please note that claims submitted beyond the 48 hour timeframe or without an unboxing video may not be eligible for a refund or replacement.
What are the types of promotions offered on EliteOne?
On some occasions, Glamit may introduce special promotions on the website, with a limited time offer or while stock lasts. We might also issue special promo codes and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previous orders or once an order has been placed.
Can I use more than one promo code on my order?
Only one promo code can be applied on an order at any point of time.
My promo code is not working, what should I do?
What happens if the promotion I’m interested in has expired?
All promotions are subject to our terms and conditions. You can’t use a promotion that has expired.