Contact Us

If you have questions, need more information about our privacy practices, or want to file a complaint, you can contact us at:

Email: customercare.eliteone@gmail.com
Phone: +91 72028 28837

Postal Address:
E-904, Ganesh Glory 11,
Near BSNL Office, Jagatpur,
Ahmedabad, Gujarat, 382470
India.

Collecting Personal Information

When you interact with our Site, we collect information to improve your experience and fulfill your orders. “Personal Information” refers to data that can identify you as an individual. Here’s what we collect and why:

Eliteone Enterprise is subject to the Digital Personal Data Protection Act, 2023, and is committed to protecting your privacy. We may collect personal data such as names and email addresses to enhance your experience and provide personalized marketing.

Device Information

Purpose: To display the Site properly and analyze performance for improvements.

Source: Automatically collected via cookies, log files, web beacons, and tags.

Disclosure: May be shared with third-party analytics and marketing tools like Google Analytics.

Collected Data: Browser type, IP address, time zone, cookie data, pages or products viewed, search terms, and user interactions.

Order Information

Purpose: To process transactions, deliver products, provide confirmations, communicate updates, screen for fraud, and offer tailored communication.

Source: Collected directly from you.

Disclosure: Shared with logistics partners, payment processors, and third-party CRM or marketing platforms.

Collected Data: Full name, billing and shipping address, contact number, email address, and payment details (e.g., credit/debit card information).

Customer Support Information

Purpose: To assist with orders, track deliveries, and resolve queries.

Source: Provided directly by you.

Disclosure: May be shared with our CRM service providers for smooth customer support.

Collected Data: Name, contact details, order history, and support interactions.

Sharing Personal Information

We share your Personal Information with trusted service providers to:

  • Process payments

  • Deliver orders

  • Offer customer support

  • Run analytics and marketing campaigns

We may also disclose your Personal Information to comply with legal obligations or in response to lawful requests such as subpoenas or court orders.

Behavioural Advertising

We may use your information to show you relevant advertisements based on your browsing or purchase behavior.

Examples include:

  • Google Analytics – used to understand site usage and improve experience.
    More information: Google Privacy Policy
    Opt out: Google Analytics Opt-Out

We may also share data with advertising partners using cookies or similar technologies. Depending on your location, we may request your consent before using these tools.

Opt-Out Links:

  • Facebook: Facebook Ad Settings

  • Google: Google Ad Settings

  • Digital Advertising Alliance: DAA Opt-Out

Using Your Personal Information

We use your Personal Information to:

  • Process and fulfill orders

  • Provide order status updates

  • Deliver customer support

  • Communicate promotional offers and updates

  • Improve and personalize your shopping experience

Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes described above or until you request deletion.

To request deletion of your data, please contact us at customercare.eliteone@gmail.com.

Automated Decision-Making

We do not use fully automated decision-making that produces legal or significant effects on you.

However, some tools (such as fraud detection systems) may use limited automation, including:

  • Temporarily blocking suspicious IP addresses

  • Flagging payment attempts that appear fraudulent

These measures are strictly for security purposes and do not affect your legal rights.

Cookies

Cookies are small data files stored on your device to enhance your browsing experience. We use:

  • Essential cookies – for core site functionality

  • Performance cookies – to track usage and improve performance

  • Advertising cookies – to personalize advertisements

  • Social media cookies – to enable sharing and interaction

You can manage or disable cookies through your browser settings. Depending on applicable laws, certain cookies may require your consent.